beyond Your Expectations ...
"If you are
travel savvy and have good insurance, you are only partly prepared for
traveling. When something goes really wrong, you need a travel consultant
with experience and heart. Roger Kershaw exceeds all expectations.
and I were touring Eastern Europe this summer [having booked everything
ourselves on line] and broke up the 40-day trip with a river cruise where
we thought we would be pampered instead of doing things on our own as we had
for the rest of the time. Everything went wrong when we were in
Sevastopol, Ukraine. Dave was taken by ambulance to a
Russian-speaking-only hospital. For a week, I struggled alone to bribe, survive
and try to understand what was happening and what was expected of me, and that
included providing all food, drugs and bandages, toilet paper and cleaning of
the bathroom. Everything required cash. No VISA was taken anywhere,
including a travel agency where I tried to book plane tickets to get home.
emailed Rog, with whom I had dealt previously. His very prompt response
on email --within minutes-- was 'no problem, m’love, it’s done.' From a week
where everything was a problem, everyone was a problem, and figuring out
everything written in Cyrillic alphabet was a problem, this was good to
hear. And it was no longer my problem alone.
Kershaw is my hero and my travel consultant from now on. Why would you travel
without his incredible knowledge and expertise?"
(full name used with permission)
A big thank you
from Australia! I did not want to let the opportunity to thank you for your
superb work and attention to detail in putting our trip to Australia and NZ
Thank you Roger for thinking of every
single detail. We enjoyed superb views from each of our hotel rooms and
can only presume that you must have handpicked every room we stayed in.
Getting a free lunch at the Four Seasons was a delightful surprise! And
on and on... just superbly organized.
So, in summary, Roger, thank you, thank
you, thank you. You are the best. You will absolutely be our only travel
agent from now on!!!!!!!!!!
Warm wishes, Noella
Thank you - you are a genius! -
in response to my thanks for their kind referrals):
Our confidence in you is based on your
ability in professionally providing us unique trips every time. We
appreciate your talented and amazing ability to surpass our expectation time
and time again. It is therefore our absolute delight that our friends put their
confidence in you, after hearing our great tales of our travels 'with' you.
We thank YOU for your work!
As always, we look forward to having
your coordinate our next adventures shortly.
MIRACLE worker!!!! I am shocked! You are so amazing and I am so very
grateful, Roger!!!!! Thank you, thank you not just for doing this but for
your understanding and patience.
Roger! - Eleanor
I wanted to
thank you once again for another memorable trip! We had a really great
time in Vancouver - who wouldn't if it involved the following:
- Driving around in Porsche (wow!) and pulling
up to restaurants like Lumiere (great recommendation - thank you for getting us
reservations) and Lift!
- Testing out
the power of the vehicle from Capilano to Grouse and throughout the island.
Canada Day fireworks from our cozy hotel room -unobstructed view and no crowds,
which was spectacular.
- Hiking up Mt. Seymour
w/ friends and ending our blissful holiday at our friend's wedding.
Thank you again
for surpassing yourself. - Francoise
If I've said it
once .... I'll say it forever: you are the best!
Thanks, Roger! -
I just got home
and wanted to let you know how wonderful my trip was. It was the best
trip of my life, so far! I have absolutely no complaints
whatsoever. None. Only praise! When I can speak past the lump
in my throat! The Galapagos Islands are now a part of me...sounds corny I
know, but it’s true. The people I met along the way, my fellow passengers, the crew and
especially the Naturalist Guide, made it an absolute pleasure. I’ve never
been on a trip where I didn’t want to come home eventually. Until
now. I did not want to leave. - Susan
You are a king! Awesome! I am truly a
raving fan. Again many thanks Roger! - Brad
Wow! What a city [Istanbul]. What a
hotel. Taking sun beside the pool now. Sun is setting. Wow. Guide is great.
Thank you! - Robert
Bless you. You are a miracle worker. We
were met by Concierge service and including the lineup for taxis we were in the
car in 30 mins. Given Wallace has just recovered from a bad cold this was
absolutely wonderful. A million thanks. We praise you every day! - Margie
Quick note from our trip.
Flemings Mayfair was great. The
apartment was a bargain. Huge. The kids loved London and want to go back.
Eurostar was a breeze. So it's that
easy now to get from London to Paris? Wow.
And then, the Paris apartment. It's
perfect. Beautiful. Historical. Plenty of room. Fully equipment. Plus - location
location location. Right at the foot of he Louvre. Views of the Siene. Funny
old cage elevator the kids love.
Once again, you have very happy
clients. And the weather is perfect. Warm. Sunny. Not a drop of rain. Thanks
for arranging that as well.
Hi Roger – I have been meaning to write
to you for some time. We had a terrific vacation – probably the most
memorable trip of our lives! All five of us enjoyed it and you made it
I understand that you are working on a
couple of trips for my brother – he was raving about what a good job you were
doing the last time I spoke with him.
Thanks again. We are already
looking forward to our next adventure.
Kind regards, Graham
We returned home last night from a
fantastic trip to Arizona. Everything went very smoothly.
We really enjoyed the upgrade to a
casita at the Enchantment and the vip treatment we received at the
Biltmore. Our daughters have now been exposed to a new standard in travel
which will be difficult to sustain!
The rafting trip from Page was a huge
highlight and worth the long drive - thank you for the recommendation.
Thanks for all of your help putting the
trip together. - Beth
I just thought I would drop you this
note to let you know that our honeymoon was fabulous! The Wickaninnish
Inn exceeded our expectations. The property is lovely. The
restaurant is one of the best either of us have ever gone to (and we are fairly
well-travelled). The spa was also exceptional. We were able to rest
and restore and were pampered throughout.
All of the travel arrangements unfolded
without a hitch. You were a fabulous asset and made easy what
is usually difficult. I have no hesitation recommending you to
others and we will, of course, use you for all of our future adventures.
Many thanks for making our honeymoon so
wonderful! - Stacey & Peter
are a class act. With you forever.
Just a quick
note to let you know that Andrew and I had (yet again) a fantastic
vacation! We are indebted to yourself, the staff for our transfers and
the very professional staff at Quasar and the Hotel Fernandina at Santa Cruz
for making our holiday memorable in all the positive ways possible. Thank
you as always for everything.
We were also
very pleasantly surprised that the other 14 passengers were all as well
traveled, and more importantly superb, to get along with! Perhaps it was
luck, but we could not have had such a great vacation without all your diligent
preparation and support throughout... so THANK YOU for your hard
Françoise & Andrew
Hi Roger - We
really enjoyed the Paraiso Maya and even ended up with a week of perfect
weather. The resort was a great choice for us with [our son] being
2 years old. It was very kid friendly and had plenty to see and
do. Thanks for the bulk head seats on the flight - it really saved
us! I still have my eye on Carlisle Bay for next time... Julianne
Hello Roger –
we’re just back from our wonderful trip to Europe and wanted to let you know
that, thanks to you, it was a magical, hassle-free, amazing vacation!
Everything went perfectly well – just as planned. Thank you so much again
for helping is make our vacation such a pleasurable one! We will
certainly call upon you again in the future. - Felicia & Dave
Thank you so much for helping us to plan such a wonderful trip! We all had an
amazing time! Every hotel you selected was incredible. Driving into L'Abbaye
Ste-Croix was particularly breath taking! To see such a variety of city and countrysides
was a perfect combination - especially with the kids. My 15-year-old Chris
described the trip as "awesome." Pretty well sums it up! Thank you so
K. & J.
unbelievable! Someone met us once we got off the plane. Not sure how you did
that.....but many thanks!!!!! - Eleanor
We wanted to
thank you for organizing our exceptional trip to Tahiti. Moreover, we
appreciated your trying to keep on top of flights, changing schedules and
delays etc. From the stories we heard from our friends, we were just so
appreciative of your assistance.
thank you for your extensive help with my mother-in-law’s upcoming trip.
Seeing that Morocco will be her once in a lifetime adventure, I’m sure she will
be very happy with the itinerary you have developed for my in-laws.
I just wanted to
send you a quick note to thank you for helping us plan a quick
getaway. After 5 years of marriage and 4 years with the little ones, we
needed a break for just the two of us. The Cove was great. We
really enjoyed ourselves. It was exactly what we were looking for.
You’re the best.
Roger, Have read
the itinerary and looks superb. The New Year’s Eve party looks awesome. Very
impressed with your level of detail. I think you have a customer for life as
I've not seen anything quite like it. - Scott
Thank you for
your efforts. You continue to impress me as the universe’s best travel dude!!!!
BRILLIANT, IM SO
IMPRESSED WITH YOUR SERVICE AND FOLLOW UP- MUCH APPRECIATED. TKS
We have been
upgraded to a spectacular suite on the apartment floors with a panoramic view
of the waterfront and to Brooklyn's delight the pool is open. Thx. Weather
continues to be excellent for touring; warm with a breeze. What an incredible
city!!! – Murray [From the Arts Hotel, in Barcelona]
home from a perfectly wonderful holiday. Fabulous scenery, interesting people
and history, and the company of dear friends. [...] I would agree that the
Rocky Mountaineer is an excellent top-flight concern and will consider the
Whistler and Jasper trips for another holiday. [...] All the hotels you
provided were excellent also--well placed. Thank you for your super planning
and execution once again. [...] I think it's important for you to
know when your clients are pleased with all your efforts and although you
weren't responsible for the warmth of our travelling companions, you once again
held my hand and created the structure of the trip. It definitely was a great holiday
and not a root canal, as you so aptly put my angst. Warm regards, Barbara
Thank you Roger.
As always, first class! - Bob O'K
was spectacular and now we are at Brunton Boatyard, which is very charming.
Thanks for all your help and dedication - Judah D
Many thanks for
this awesome deal. Great work! - Teri
And we are all
sitting here over lunch discussing how fantastic you are, how helpful, and how
great your ideas are! :) - E. Sent from my BlackBerry device.
You do so much
for us and have made our lives so much better. - John M
My mother said
you need a good accountant, a good doctor and most importantly a great travel
So I am covered!
You are a
miracle worker! Thank you! Thank you! - VC
You do an
awesome job and both Caroline and I appreciate all that you do ~ so much more
than you might know! Let’s just put it this way, if you weren’t here to
help us we wouldn’t be here….
Thanks Roger ~
I just want to
thank you again for all that you’ve done. You are great at what you do!!
that I can just put it all down on paper and "consider it
done." You always get it right, have the best suggestions and I
trust you to know just what I am looking for. How do you do that? - Linda
I have neglected
to thank you for the trip to Dubai. Your plans were superb. Our tours could not
have been better, they looked after us as if we were loved ones. We have great
confidence and satisfaction with you. Many thanks.
Congratulations on your selection as part of the first Canadian Space Agent
Team for Virtuoso and Virgin Galactic! We are delighted to have you join the 47
American ASAs in helping build the foundation for consumer space travel.
Your adventurous spirit and passion for the project are what set you apart in
the selection process, and we are so pleased that you've come forward to make
the five-year commitment to this, the ultimate in experiential travel.
Again, we're glad to have you onboard for this very exciting new venture.
Matthew D. Upchurch, CTC
Chief Executive Officer
you're the greatest! Good weekend to you, Rog...! E.W.
It is nirvana
here and you are magic- they are treating us like royalty! H.McK
Andrew and I
returned from a truly relaxing and very memorable vacation in Vegas. We
wanted to thank you for putting it all together for us from start to finish.
The suite at
Bellagio was perfect and gave us the opportunity to catch up on much needed
sleep - we never got up before noon, except on our spa day. The Spa
package was exceptional. Thank you for introducing us to Watsu! We
both enjoyed one of the best head and neck massages ever as well as a delicious
We took your
recommendations [for dining]. You were right on the mark!
The shows did
not disappoint either! We really loved O and Ka. Zumanity was very
tasteful, while Love was certainly a feast for the ears and eyes. Please
thank your 'concierge extraordinaire' for making all the arrangements on our
behalf as well as getting us some of the best seats in each theatre!
You'd be happy to know that we got our passes to the Bank and had a really
great night of dancing on Saturday.
All in all, it
was a great vacation of relaxation, shows, delicious food and shopping.
Thank you for
all the preparation, making sure that we caught our inbound flight on time and
always being so responsive to our every wishes and needs. We are
definitely looking forward to our trip to Tahiti now!
Françoise & Andrew
The flights were
great. Thanks for reconfirming flights and hotels and ordering kids meals!
Awesome! - S.L.
The trip was
great!! Thanks so much for pulling it all together. ... the
guides were excellent. Your attention to detail in organizing everything was
great. "No stone was left unturned!" ... in a nutshell, it was
fabulous! - K.L.
Many thanks for all your help. Feels like we have an angel watching over
Thank you!!! You
are amazing, like a magician! I am going to call you Magnificent Kershaw from
now on! -- Nicole.
Dear Roger - You
are a star! The trip was fabulous. The Monasterio Hotel was definitely a
highlight. I am in love with Peru and will definitely go back for longer. The
arrangements were great ... the OE guides were terrific. Machu Picchu was fun
and the train was a treat! The rain forest was also great - only 4 in our group
and a super guide. Apparently the hotels in Cusco and Machu Picchu had been
fully booked for months and no one could believe we had just booked! Clearly
you are magic! Best & many thanks - it was just what I needed!! - Tracy
This is a
fabulous oasis. It us like visiting someone's elegant yet relaxing serene home
where the rooms are elegant, beautifully appointed, all top amenities, the food
and wines the best. The part of our trip you arranged has been first class!
Thank you! - Margie
Thank you for
all your help - it has been very calming knowing that you are watching over
us!! - Raj.
go above and beyond....even while on vacation! Thank you. Enjoy your vacation!
You are awesome!
Thank you! - Mary Alice
Thanks so much.
You are amazing!! Lucky group to have you as a guide. You are a miracle
worker. - Margaret
... Anyway, the
doorbell rang mid-meal and a lovely gift from Roger Kershaw was delivered.
Thank you Roger for thinking of us. We are the ones who should be thanking you
for your wonderful service and concern for our welfare at all times, even
mid-cruise. Looking forward to many more occasions when you can show us the
world is enough for us, and we know you will not let us and our family down. -
Hi Roger: Hope
you are doing well. Just wanted to give you a heads up that I have given your
contact info to our neighbour, A.C. She is going to be in Hong Kong on
business in January and is looking for some help planning a trip following her
meeting. We told her that there was no one better than you. Thank you
also for taking such good care of Allison & Jason. I talked to her today
and she is so excited about their trip and everything you have organized for
them. - Barb
Hi Roger, Thanks
for all your help today. Couldn't have done it without you. You are truly the
best! - G. S.
I love you, you
darling man. Thank you. Give Jim my love as well. xo - Meg
Roger is the
best! He really helped me incredibly on this trip. I missed my flight this
morning (first time in 20 years) and he managed my trip like a true
professional and went completely above and beyond the call of duty. Thanks for
hooking me up with him! - G.S.
Just wanted to
check-in and let you know that our trip has been beyond our expectations in
every dimension. ... just one true once-in-a-lifetime experience after
another. We are now in Beijing, absolutely soaking up every star that the
Raffles 5 star experience has to offer. Partly because we are now on our
own, without the extended family obligations, partly because our hotels in Dali
and Lijang were not as accommodating to the Western traveler (we were at the
mercy of our Chinese hosts on this one) and partly because the air is so
polluted in Beijing right now that we can't be out in it for very long.
It truly looks like a post-apocalyptic surrealist landscape-the visibility is
one or two blocks at the most, then everything disappears in a gray smog.
But inside this hotel--"OMG" as my daughters would IM--posh is the
correct British term for the space, the service, and the amenities. Thank
you for guiding us to it, and for all of your help with arranging this trip for
us, in spite of our obsessive style of non-decision making, you hung in there
and we appreciate your talent. You clearly love your work, it shows in
everything you do. Thanks again - Cindy and Lee
Thank you so
much for arranging yet another wonderful trip! Everyone had a great vacation
and I am glad you talked me into Mexico. :-) The weather was perfect, the food
great, friendly people, lots to do and, best of all, G and I got to relax a bit
sans kiddies! Hopefully we can chat more later but I wanted to send along our
thanks and appreciation for all of your hard work. - Jen
Thank you Roger!
I intended to email you to say the whole Peru trip has been perfect. We could
never have done it alone - we are too old! Our guides, Violetta and Carlos,
have been superb; the hotels were fabulous, both of them. We wanted to do this
trip and you made it possible for two seniors to experience it with ease. Many
FYI, my parents
think you are the total end…as do I…They were so impressed with how you got
them connected with their KLM flight in Amsterdam. You always go above and
beyond. Many thanks! - Eleanor M
Thank you Roger-
you are truly the best I have ever seen - I have tried agents before but have
always given up on them because they don't seem to really care - but man, you
care! - and I am very grateful. John M.
Just wanted to
let you know that Costa Rica is wonderful and this is one of those blessed
trips where all is and will be well. The volcano erupted -- one giant red
sparkler. The weather is too cool for Ticos, but perfect for us. Both Lost
Iguana and Fonde Vela are lovely.
Most of all, the
Swiss Travel guides have ensured that we have fun-filled drives, even on bumpy
roads, and fill our heads so full of information that I have to keep updating
my travel journal every five minutes as I remember yet another tidbit I forgot.
Fabian took us from the airport to Lost Iguana and gave us a great dining
But Enrique was
the best -- please forward our compliments to his company. He knows every
flower, bush, tree, bird, and reptile in CR. Thanks to him, we spotted(and
photographed) 41 bird species within Cano Negro within 3 hours and that doesn't
include those he spotted on the way. Not to mention baby Caymans, iguanas, sloths,
arrangements are perfect. Thanks again. - Carol & Bob
A belated but
nonetheless heartfelt thanks for your work on our trip. We had a fabulous time!
Keltic Lodge in particular was just spectacular! - Linda
terrific trip, Roger. Accommodations have been perfect for our group. Long
Beach Lodge was beautiful and I think very reasonable for the cottages. Cox Bay
was the perfect location, for kids and novice surfers. Timing as well has been
perfect. Tofino was beautiful, but it was nice to have a scene change and three
nights in Victoria as you suggested.
Golf for some of us, shopping for others. My mother loves this place.
planning such a great and memorable trip for us. - Pam
Perfect, you are
the very best Roger, thank you. Jeff
[and again:] Hi
roger, thanks for pulling out miracles again. ... You are the best. Jeff
You are amazing!
:) - E. McC.
Thanks for all
your help, you've been fantastic! - Chris O.
[and the next
trip:] This was a fabulous trip! Just fantastic. Came home with lots of
stuff, beautiful memories, couple extra pounds. I'm on a month long detox
program! Thanks for all you did in making this truly a trip of a
lifetime! - Chris O.
again you outdid yourself!! We had an awesome time in Cayman and the villa was
perfect. .... Thank you for all of your help this past fall with travel
arrangements. You have been very generous and kind to our family and we are
Regards, J W and family
Bless you for being
you, one of a kind you. Not only do you create once-in-a-lifetime experiences,
you are funny (very) and do it all with one very big heart. Love from J-A &
Roger - The trip
of a lifetime, well done and thank you . - BC
Has anyone told
you lately how awesome you are??? - Sandy
the best! - Glenn M
Thanks for your
expert help .I know when it comes to travel , with you on it , I don't have to
be concerned about a thing .it takes a lot off my head. - BR
years you have truly put together amazing trips to some of the worlds unique
places, but I think the latest trip out does them all. From the islands in the
Galapagos, to the Amazon rain forest, to Machu Picchu, to Cusco, to Lake
Titicaca, this trip exceeded all of our family's expectations. Between the
culture, the landscape, the food, and the accommodations, this trip had it all.
Thanks again for everything you did to make this happen.
There should be
no doubt in anyone's mind that you truly know your travel.
J . & T.
A big thank you for helping to make our honeymoon so special! All of your work,
especially with those "last minute" changes, was appreciated more
than you know. It was one less thing for us to worry about as we knew you had
it all under control!
J. & G.
As usual, you
are right on top of things. - David L
What a miracle
worker! - Shelly O.
You're the best stress reliever I know.- B. R.
Thanks once again for your splendid arrangements. The trip was awesome! Here's
a little something of Venice's famous Murano glass and silver. As well as a
stopper, it is created to keep "the bubbly" in champagne or sparkling
wine that has been opened. A cool invention!
You are simply
the BEST ! Thanks, JM
can even compare to you. ... [H]ad tried to get a hotel for days prior to you
being involved. -- GS
Hi Roger, Thanks
for the Italy trip you organized for us. It was unbelievable, without a hitch,
hotels and location were fantastic and The Savoy even sent me a cake for my
50th. We really appreciate the work you did to make our trip
outstanding. Thank you , thank you , thank you!!! I also let
Mr M., who referred us to you, know what a great job you did. Solid
references coming your way to all of our friends. Looking forward to the
next adventure you can get us set up for.
You are a
gentleman and a scholar! - Natalie
Hi Roger. We
arrived home last night after a very exciting and eventful two weeks. WOW!!!! You
sure know how to plan a vacation. It was perfect from start to finish. Thank
you so much for the gorgeous and delicious box of chocolates at Plaza Athénée.
I think one of my favourite experiences of the entire trip was breakfast at the
Plaza. It was totally over the top. The Kalos golf trip was exciting. Thank you
once again for your wonderful attention to detail. -J&J
It was SPECTACULAR!!!!!!!! - JA!
I am never
worried with you. I truly could not do what I do without your diligence,
thoughtfulness and common sense. I also appreciate that you try to save
me money. Thank you, Roger. -JM
I am home!
Thanks for helping today! Lifesaver! -E McC
You are really
getting yourself totally established in your own very special personal niche -
it is exactly what the world needs and totally wonderful that you are there -
it was always in the works for you, you are the BEST travel consultant in the
entire world, Roger!
Thanks again for
planning what will be a great trip, and another after that!!!!!
with all of your help and generosity ... - M&T
Thank you Roger.
You are a genius. -MC
Roger....Thank you once again for organizing our children's lives. . and T have
arrived safe and sound in Paris and are extremely excited about starting the
next chapter in their lives. M was ecstatic about the car waiting for them at
the airport. We can't thank you enough for all of your wonderful help. Talk to
you soon. -JW
everything. As usual, because of you nice things happen. -EM
You're the best,
Roger. Thanks -LB
I wanted to
thank Roger for organizing such an outstanding memorable trip. From the time we
were picked up ... till the time we were dropped off ... at the airports,
the trip was basically flawless. - R O'K
I don't know if
you are looking for business but my DL is soooo impressed with you and
mentioned that he may approach you to help with his team of - can you believe -
40 people. I said that I didn't know how much more you could handle - but he
could discuss. You are one in a million! - Sherry [and of course the
answer, is, "consider it done!"]
Awesome Roger -
you are the star that Sherry said you were..... David L
Roger, it has
been an absolute pleasure organizing this trip with you. I appreciate how
determined you have been, I am sure I am a tough client . Please note
that I am always very appreciative, and have lots of great connections so
will work hard to send business your way! ….and oh my GAWD am I excited.
Thanks again for
your amazing promptness. - Kevin
great. Everyone had a fantastic time. They got the Virtuoso suite upgrade. My
Mom had the time of her life. Everything went without a hitch .Thanks Roger. -